The Consumer Protection Act, 2019 was passed by the Indian Parliament to replace the earlier 1986 Act. It aims to protect consumer interests and provide faster grievance redressal mechanisms.
The act defines a consumer as a person who purchases goods or avails services for personal use. Transactions for commercial purposes are excluded.
The main objective is to safeguard consumer rights by establishing authorities for timely and effective dispute resolution.
Stay informed about your consumer rights and know the legal procedures to file complaints.
The Consumer Protection Act, 2019 ensures transparency, accountability, and timely resolution of consumer grievances in a legal framework.
The act provides a legal framework to safeguard consumer interests, resolve disputes efficiently, and regulate business practices.
Investigates unfair trade practices and misleading advertisements. Protects consumer rights.
National, State, and District Commissions handle complaints based on value and ensure fair resolution.
Can impose fines, order recalls, stop unfair practices, and facilitate reimbursement.
Conducts investigations under the authority of the CCPA to enforce consumer protection laws.
Educates consumers about their rights and proper legal procedures for grievance resolution.
Errors in policy documents can cause confusion during claims. We guide you to review your documents, identify discrepancies, and communicate with your insurer for accurate corrections.
Awareness of consumer rights is the first step towards fair treatment and protection against exploitation. When individuals understand their legal protections, they can make informed decisions, demand accountability, and safeguard their interests.
Consumers often face challenges like misleading advertisements, defective products, hidden charges, or delayed services. Without awareness, many accept these issues silently, which allows unfair practices to continue.
By knowing your rights, you can file a complaint, demand redressal, and ensure businesses maintain transparency. This not only protects you but also strengthens the overall consumer protection ecosystem, building a market based on trust and fairness.
Resolve disputes efficiently with a digital-first solution that saves time, builds trust, reduces costs, and preserves valuable relationships.
ODR helps manage civil cases effectively and reduces court backlog through digital mediation.
We help individuals resolve all types of disputes—whether personal or service-related—through fair, efficient, and cost-effective solutions.
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